Shipping policy

Shipping Costs

Standard Shipping
Complimentary on all orders worldwide.

Express Shipping
Available at checkout for an additional fee. Rates are calculated based on your location and selected service.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Estimated Delivery Timeframes

Delivery timeframes begin once your order has been dispatched and are provided as estimates only.

Standard Shipping (Complimentary)
National: 5–9 business days
International: 7–14 business days

Express Shipping (Additional cost)
National: 2–5 business days
International: 5–7 business days

Delivery times may vary depending on carrier performance, destination, and local customs processing.

International Shipping

We ship to most countries worldwide.

International orders may be subject to import duties, taxes, or customs fees imposed by your local authorities. These charges are the responsibility of the recipient and are not included in your order total.

Valenti Exclusive is not responsible for delays caused by customs clearance processes.

Order Tracking

All orders include tracking. Tracking information will be sent to the email address provided at checkout once your order has shipped.

Please allow up to 24 hours for tracking updates to become available.

Shipping Restrictions

We don't ship to P.O. boxes or military addresses at this time.

Lost or Damaged Deliveries

If your order is lost or arrives damaged, please contact concierge@valentiexclusive.com within 48 hours of delivery.

Please include your order number and clear photographs of the item and packaging so we can assist you promptly.

Contact

If you have any questions regarding shipping, delivery, or tracking, please contact concierge@valentiexclusive.com.